Privacy policy

1. Data we collect

• Account and contact details, such as your name, email address, and phone number.
• Formation and company information you provide, including director, shareholder, and registered office details.
• Identity and verification documents where required to meet anti-money-laundering and statutory obligations.
• Payment information, which is processed by our payment provider; we do not store full card details.
• Usage data, such as pages visited and basic device information, collected through cookies and similar technologies.

2. How we use your data

• To provide, manage, and support the services you order.
• To submit filings to Companies House and comply with legal and regulatory obligations.
• To take payment and prevent fraud.
• To communicate with you about your account, orders, and service updates.
• To improve and secure our website and services.

3. Legal bases

We rely on: performance of our contract with you; compliance with legal obligations (such as anti-money-laundering rules); our legitimate interests in running and improving the business; and your consent where required, for example for certain marketing or non-essential cookies.

4. Sharing your data

We share data only as needed to deliver the services and meet our obligations — for example with Companies House, our payment processor, identity-verification providers, and the email and hosting providers that run our platform. We require these parties to protect your data and use it only for the agreed purpose. We do not sell your personal data.

5. Retention

We keep personal data for as long as needed to provide the services and to meet legal, accounting, and regulatory requirements, after which it is deleted or anonymised. Some records, such as those required by anti-money-laundering law, must be kept for a minimum period set by law.

6. Your rights

Under UK GDPR you have the right to access, correct, or delete your data, to restrict or object to processing, and to data portability, subject to legal limits. You can also withdraw consent where we rely on it. If you have a concern, you may complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Cookies

We use essential cookies to run the site and, with your consent, analytics or marketing cookies to understand usage. You can manage cookies through your browser settings.

8. Contact

For any privacy questions or to exercise your rights, contact us at info@accountsbridge.co.uk.